# Absences, make-ups and swaps

> How to tell the school a child will miss a class, when that earns a make-up class, and how to book a make-up or move a seat for one week.

Classes are weekly and the monthly fee is flat. A skipped class never changes the fee and is never refunded. What you can earn instead is a make-up class.

## Report an absence [#report-an-absence]

Open your family home, find the child's next class and select **Report absence**. Add an optional message for the teacher and confirm. The teacher is told, and the register shows the child as reported absent ahead.

The page tells you how much time is left. A report made at least the school's notice ahead earns a make-up class; the school's default is 24 hours. A later report still tells the teacher but earns none. A school can also cap the make-up classes a child earns per term, and past the cap an absence earns none.

If the page says an absence cannot be reported from there, the lesson is not a seat in a class with a monthly fee. Open the timetable to change or cancel it.

## Book a make-up class [#book-a-make-up-class]

Each make-up class is listed on the family home under **Make-up classes** with the date it is valid until; the school's default is 30 days after the skipped class. Pick another class with a free place and select **Book make-up**. A make-up that ends before a class cannot be booked into it, and if no class has a free place before it ends the page says so. A booked make-up fills a seat in that class.

If you cancel a booked make-up in time, it comes back with its original end date.

## Move a seat for one week [#move-a-seat-for-one-week]

While an absence would still earn a make-up class, the class card also offers **Move seat**: pick another class this week with a free place and the child goes there instead. The monthly fee stays the same. Trial seats and classes without a monthly fee cannot be moved, and once the notice time has passed the seat stays where it is.

This moves one week only. To change group for good, see [Leaving a class](/docs/families/leaving).

## If something does not fit [#if-something-does-not-fit]

The school can also grant or book a make-up class for you, and it can cancel a meeting and give every family a make-up. Contact the school if a make-up is missing.