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Family guide

Direct debit

Sign a SEPA direct debit mandate so the school collects class fees from your bank account, change the account or revoke it.

A direct debit mandate lets the school collect your monthly class fees from your bank account. You sign it once, on your own account, and you can revoke it at any time.

Sign a mandate

Open Direct debit from your account, or select Set up direct debit when a class with a monthly fee asks for it. The school must be taking mandates; otherwise the page says so and you pay another way.

Enter the account

Type the IBAN, spaces are fine, and the account holder's name as your bank has it. Only accounts in the SEPA area can be debited.

Read and accept

The page names the school as the creditor and shows the authorisation text. Tick the box to confirm you are the account holder or authorised to sign for it.

Sign

Select Sign mandate. The page then shows the account ending, the creditor, the mandate reference and the date you signed.

Download the mandate (PDF) gives you the signed form.

Change the account

Sign a new mandate under Change bank account. The school collects from the account on your latest mandate.

Revoke a mandate

Select Revoke mandate and confirm. The school can no longer debit the account and asks you to pay another way.

If the school changes its creditor identifier

A mandate names the creditor it was signed to. If the school changes that identifier, you are asked to sign again before the school can collect.

If your bank returns a debit

The statement shows the fee as returned with your bank's reason, and you get an email. The fee is owed again; see Fees and the monthly statement.

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