Your lessons
Join a lesson, read your teacher's notes, change the time or cancel.
My lessons lists your upcoming lessons, then your history, with times in your time zone.
Join a lesson
Each lesson page has a Join now button. It appears 15 minutes before the start and opens your teacher's meeting link. Until the lesson is confirmed, or if there is no link yet, the page says so and your teacher shares how to meet.
An in person lesson has no Join now button. Its page shows the address instead, and so do your emails and calendar invites. If your teacher moves the lesson to another address, you get an email.
Change the time or cancel
The lesson page states your teacher's policy, for example "Free to reschedule or cancel until" a date.
- Change the time opens a time picker. Some teachers confirm the new time before it is final.
- Cancel lesson asks you to confirm. After the free window you can still cancel, and the page tells you whether the lesson stays charged.
If you used a credit, it returns when you cancel in time. See Paying.
Trial guarantee
Some teachers guarantee their trial lesson. If yours does, the trial's page shows Ask for a refund from the end of the lesson until 24 hours later. Your teacher then stops charging it, or gives your money back if you already paid. It does not apply to a trial you missed or paid with a credit: if your teacher marks the trial as missed after you ask, your request is withdrawn.
Missed lessons
If your teacher marks a lesson as missed, you get one email about it; for a child, the email goes to you as the parent. Turn it off with the other lesson emails in your account.
Notes from your teacher
When your teacher shares notes, you get an email and the lesson shows a summary, corrections and next steps.
Calendar and reminders
Add to your calendar downloads an .ics file, and a calendar subscription keeps every lesson in your calendar app up to date. You also get calendar invites by email, and reminders 24 hours and 1 hour before each lesson, unless you turned them off in Your account.
Reviews
After a completed lesson, the lesson page asks how it went, and after your third lesson with a teacher you get one email asking for a review if you have not written one. Rate your teacher from one to five stars and optionally write a few words. Your teacher decides whether to publish it on the site, and it shows your first name and initial. You can review a teacher once every 90 days and edit a review for 14 days; an edited review goes back to your teacher before it shows.