Your child's class
Report an absence ahead, use a make-up class, move a seat for one week, give baja and undo it.
A class meets every week over a term. After you enrol, each meeting is booked for you and shows in My lessons, and the family home lists the next ones for each child. See Booking a lesson for how to take a seat.
Report an absence ahead
On the family home, each upcoming class meeting has Report absence. Add an optional message for the teacher, then select Yes, report it. The teacher is told and the register shows the child as reported absent.
The school sets a notice window, 24 hours unless it chose another. Under the button the page says how long is left to report in time, and the date to report by. An absence reported in time earns a make-up class. Less than that and the page tells you it earns none. The monthly fee stays the same either way, and a make-up is never a refund.
The page also says when no make-up can be earned, for example because the child has had all the make-up classes the school gives per term. A trial seat and a class without a monthly fee earn none.
Make-up classes
A make-up class is a free seat in another class of the school. It is valid for the number of days the school set, 30 unless it chose another, counted from the skipped meeting. Make-up classes on the family home lists each one with its last day.
Choose a class from the list, which shows the time and the places free, then select Book make-up. The make-up costs nothing and the monthly fee stays the same. The list holds only classes with a free place before the make-up ends; when there are none, the page says so. The school can limit make-ups to certain classes, or to classes of the same lesson type.
If you used a make-up and then report the absence in time, the credit comes back with its original last day.
Move the seat for one week
Beside the absence button, Or move this seat to another class this week puts the child in another class of the same school week, Monday to Sunday, for that one meeting. The seat is not changed afterwards and the monthly fee stays the same.
The control explains when it is not available: the time to report in time has passed, no other class has a free place this week, or the seat is a trial or in a class without a monthly fee.
Give baja
Give baja ends the place at the end of the month. Confirm the question, add an optional reason for the school, and select Yes, give baja. The place stays until the end of this month and that month's fee is charged as usual. Nothing is charged after that, and the place goes to the next family on the waitlist.
Baja is not offered while the child is on the waitlist, while a place has been offered and not yet accepted, or while the school has not yet confirmed the place. The page says which applies. You get an email confirming the date.
Undo baja
Until the last day, the family home shows Keep the place after all. Selecting it cancels the baja and the place stays. After the place has ended, the page says so and the child has to enrol again.
When something is not offered
Every action that is unavailable shows a line saying why instead of a button you cannot use. If the page says a class changed in the meantime, reload it. For anything else, ask the school.