Analytics
Earnings, hours taught, trial conversion, reply time and returning students.
Analytics shows earnings, hours taught, active students and how many trial students go on to pay, one teacher at a time.
Choose a period at the top to look at the last 3, 6 or 12 months. Earnings count payments by the month they were paid, and refunds are subtracted in the month the money was given back. Hours taught count a group lesson once, with its length once, however many students joined it.
Active students are those with a completed or confirmed lesson in the last 30 days. Trial to paid counts students who took a trial lesson and later paid for a lesson, package or plan.
Reply time is how long you usually take to answer a student, over the last 90 days whatever period you choose. A run of messages from a student counts as one question, timed to your next reply. Your page shows it once at least 5 questions were asked and you usually answer within a day; analytics shows it to you from the first question.
Export for payroll
Owners and admins can download a CSV at the bottom of the page, for any range of dates up to a year, in the site's time zone. Download lessons lists every confirmed, completed, cancelled or missed lesson with its teacher, date, time, length, lesson type, student, status, the amount paid and how it was paid (cash, transfer, card, a package, a monthly plan, free or unpaid). Download summary per teacher gives each teacher's completed lessons, hours, no shows and cancellations, and their payments, refunds and net for the range, one row per currency. A group lesson counts once in a teacher's lessons and hours, however many students joined it.