Moderation and reports
Handle reported messages, and block students who should not write to you.
Either side of a conversation can report a message from the other, or the whole conversation. Choose Report on a message or Report this conversation, pick a reason (spam or advertising, harassment or threats, inappropriate content, or something else) and add optional details of up to 1000 characters. The other person is not told.
Reviewing reports
Owners and admins open Messages, then Reports. Each report shows who reported whom, when, the reason and the details, with open reports first. A report keeps a copy of the reported message and its attachment, even if the message is deleted afterwards. The rest of the conversation stays private.
Choose Mark resolved once you dealt with it, and Reopen if it comes back.
If the operator of your Aula installation configured an abuse address, a notice is also emailed for each report. Otherwise reports are only listed here.
Blocking
Any teacher can Block a student from their conversation. A blocked student can still book, read past messages and see their lessons, but cannot send new messages. See Messages.
Reported reviews
Reviews have their own report button, for abuse only. See Reviews.