Messages
Write to your students, send files, and block or report when a conversation goes wrong.
Messages holds your conversations with students, unread ones first. The sidebar shows the number of unread messages.
- Pick a conversation to read it, or choose a student under Write to a student and Start. You can write to any student of the site.
- Press Ctrl or Cmd and Enter to send. A message can be up to 4000 characters.
- Attach a PDF, PNG, JPEG or WebP file of up to 10 MB with Attach a file. Without file storage configured, attachments are off.
- Delete message removes the text and the file from the conversation.
- While the page is visible, new messages, deletes and the Seen mark show up within about five seconds.
- Seen under your latest message means the student has read the conversation up to it.
- If a message goes unread for about five minutes, the student gets an email, one per unread stretch. Reading it cancels the email.
- You can send up to 8 messages a minute and 60 an hour.
A conversation is private to you and the student. If either of you reports it, owners and admins see a report with a copy of the reported message, not the conversation.
Blocking a student
Choose Block in a conversation and confirm. The student can still book lessons, see their lessons and read the past messages, but cannot send new messages. You can still write to them. Let the student write again or Unblock undoes it, and blocked students are listed under Blocked students.
Reports
Students can report a message or a whole conversation. Owners and admins see the reports under Reports on this page. See Moderation and reports.